Companion

The chat UI fragment has been created and attached, but the chat content has not finished loading yet.

The chat UI fragment has been detached from its host (for example, after the user navigates away). The chat session itself may still be active in the background.

The chat UI fragment has finished loading and the chat is ready to be interacted with.

The chat has fully closed and resources have been released. The data of this event contains the EndedReason.

The chat session object has been created but the connection has not started.

The connection was lost unexpectedly.

The chat session has ended. The data of this event contains the EndedReason.

The chat session was ended by an agent or operator. Delivered to the listener as a separate event in addition to the Ended/Closed sequence.

The chat session is in the process of ending (graceful shutdown initiated).

The chat is idle: either it has not been started yet, or the previous session has been fully closed and the controller is ready for a new session.

Configuration has been fetched and the chat is ready to be presented.

The SDK is establishing the connection and fetching configuration.

The connection has been successfully re-established after a disconnect.

The SDK is attempting to re-establish the connection after an unexpected disconnect.

The chat session is active and messages can be exchanged.

The chat deployment is unavailable (for example, outside business hours or disabled).